Monday, December 9, 2013

How to fix error 805a8011 on Windows Phone.

I met 805a8011 today. It is one sneaky little error that made me scratch my head for quite some time.

This is a error that my Lumia 520 running Windows Phone 8 was throwing when Microsoft store was opened.

The symptoms that come with it are:

1. Internet works in IE on your Windows Phone and in some apps.
2. Microsoft store app won't even try to connect and throw this error.
3. WhatsApp won't connect to the internet.
4. Other possible symptom that I didn't encounter.


 This error is caused by LOW STORAGE space on your phone. You need to delete some photos, music or videos to make some space. Hopefully everything will be fine after you have about 100MB or more of free space on the phone.

The only explanation that comes to mind is that the OS needs this free space. Why? I have no clue.

When I Googled this, all I saw was few discussion of user having this problem and some of them 'fixing' it by a hard reset.

There was no official page from Microsoft explaining the meaning or reason for this error, let alone providing a solution. No one seemed to have an idea what this is. The discussions in languages other than English were also all dead ends. Even the clever Russians, to whom I turn to for solutions of such rare problems, had no clue.

I had this wild thought that the error was caused by the low storage space I had left. It struck me when I saw the measly 23 MB free space when I was browsing through the settings menu to find something relevant to the symptoms.

Good luck with your troubleshooting! Feel free to leave me a question or two.

Edit:

Here is another way to fix the error:

Try to manually synchronize your Microsoft account by going to "Settings".
Tap on "email+accounts".
Tap and hold on “Microsoft account“.
Tap on “Synchronize“.








28 comments:

  1. Yup...that was the solution,its actually kind of random that low storage space could cause you connection issues

    ReplyDelete
    Replies
    1. Definitely bizarre. I am glad it was fixed for you.

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    2. I sync my phone and deleted photos and videos I have more than 100mb on my phone available and it still wont go to the store what do I do???

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    3. I have same problem....
      What else I can do

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  2. Other solutions were either unresolved or asked for a full reset of the phone, this worked well. Thank you for writing this blog post.

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  3. 805a8011 fail code?

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  4. Ok, so I have made space, around 6gb, and restarted my phone, and the error code is still there on the store...

    Nokia Lumia 920

    ReplyDelete
  5. I cleared out all of my photos, etc. freeing up more than 6GB, but still getting the error message.

    Lumia 521

    ReplyDelete
    Replies
    1. Try these untested methods:

      Method 1:

      Try to manually synchronize your Microsoft account:

      Go to “Settings”.
      Tap on “email + accounts”.
      Tap and hold on “Microsoft account“.
      Tap on “Synchronize“.

      After Synchronizing error code 805a8011 in Windows Phones will be solved. Also, Check if “date and time” setting are correct and change them for manual. If the problem is not resolved follow the next method.

      Method 2:

      At first, connect you windows mobile device to a Wi-Fi or internet data.
      Go to Mail.live.com and create a new Microsoft Live account.
      Now, open “Settings“. Tap on “Emails + Accounts“.
      Now, Tap on Add “email“.
      Now, select Microsoft account and type your Microsoft account’s credentials (Username and Password).

      Delete
    2. i could not do it for obvious reason that i already have an existing microsoft account.

      Delete
  6. No! My phone has 800mb storage left and I still encountering this error

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  7. Am experiencing this problem now. I have 800mb free space but still my phone can't connect. What can I do?

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  8. I ended up having to reset the phone and start again. Couldn't get rid of the error no matter what I tried even after installing an SD card

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  9. Hello! I need help with this error I have ample storage space as I just transferred all my photos into a hard disc, why do I still have this problem? :(

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  10. I have enough space, I have created another Microsoft account, I have syncd but the error is still coming to my screen. Can someone help?

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  11. From reading the above comments looks like even after installing a SD Card I may still have trouble ... Perhaps this glitch will be fixed in Windows 10 for those of us with Lumia 640s ...

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  12. I am getting " there is a problem in completing your request. Try again later. Inquiring minds might find this error code helpful: 805a811" this on my screen when ever i clicked on store. I tried many things to get rid this error. I synchronized my Microsoft account and made my storage free but no use. I suffering by this error from 3 weeks. Plzz help me to get rid from this error.

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  13. I have tried all of these methods + I have 900mb of space left, I'm really getting tired of this error somebody please help me🙏

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  14. Looks like we all got this problem. Sad thing no Microsoft rep has come to provide a solution. I have storage space in excess of 500mb and the problems still there. A Microsoft rep in a hardware store suggested I do a phone reset to fix it.

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  15. I have the same problem! And I have done all the methods, none of it works..
    All I have left is to reset my phone, has anyone tried it?

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  16. I tried all possible ways..but still problem is not resolved..

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  17. I have 1.59 GB of free space on my phone and 177.33 MB on my SD card. . . what do I do?

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  18. It did not work for me I did both steps you told us but it stills being mess up 😐

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  19. My Microsoft account password for missing no store open no download plz help me

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  20. Me, Ashutosh having nokia Lumia 730, am also facing the same trouble. I faced this problem when I opened the store after changing the memory card which is having sufficient space. Please suggest something to fix the error :(

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  21. The only "fix" is a rubbish bin and a new phone.(NOT MICROSOFT/WINDOWS) They have unfixable bugs that even Microsoft cant or won't help with.! 😠

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  22. But I already hate Apple And Sumsung! Dammmmmmmittt!
    I guess I'll re-learn to hate LG, it's been a while.

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  23. I'm having this problem on my Microsoft Lumia phone

    ReplyDelete